We receive the honors. We give our employees and customers the credit.
Both with your telecommunications network, and in winning awards, redundancy is a good thing. And for the sixth consecutive year, Fibertech received some of the highest marks for operations and service excellence in two recent ATLANTIC-ACM surveys.
Specifically, Fibertech received six Service Excellence Awards in the 2011 Business Connectivity Report Card, a carrier-wide survey comprised of responses by business customers. The company swept the top prize in the CLEC/Cable/Fiber group for Branding, Sales Representatives, Provisioning, Network, Enterprise Data Value and Overall Data Quality.
The company also received six Carrier Excellence Awards in the 2011 Metro Report Card, a carrier-wide survey based on ratings from other communications providers. Fibertech received first place honors for Brand, Sales Rep (tie), Provisioning, Network Performance, Customer Service and Data Value (tie).
Both reports are comprised of individual ratings of carriers' network services and the operations behind those services. It's widely regarded as the broadest benchmarking tool in telecommunications. To Fibertech, it means even more because it represents the voice of our loyal customers.
"This marks the sixth consecutive year we've been recognized with these high marks by our customers, and it's a direct testament to the effort and dedication of our employees," said Fibertech Vice President of Sales and Marketing Mike Hurley. "As these honors cross over all of our business operations, we believe that the results once again demonstrate that our organization remains focused on providing customers with a commitment to responsiveness and support that's unmatched in the industry."
ATLANTIC-ACM Award
ATLANTIC-ACM is a third-party research firm that monitors the telecommunications industry. On an annual basis, ATLANTIC-ACM surveys customers and asks them how they would rate their service providers compared to each other. As a Metro Fiber Provider, Fibertech receives industry-leading marks across all survey categories. For more information about ATLANTIC-ACM, visit www.atlantic-acm.com.
"Fibertech's continued success in our survey reflects their commitment to overall service excellence. In general, the leading competitive carriers receive the highest service rankings in the survey, with Fibertech earning the highest marks for network performance and several key operational categories."
Dr. Judy Reed Smith,
CEO, ATLANTIC-ACM